Book Features

Color Tabs not only make your books look better, they make it easier for your technicians to locate the right repairs in the book. Cooling, heating, ductwork, controls, etc. are all grouped into common colors in alphabetic order making the use of the CAP™ easy and intuitive . Color tabs are included in all new orders and can be ordered as replacements for the original grey tabs used in previous versions of CAP™.

 color tabs sample: click here

Equipment "Cut-Aways" are now offered to help your technicians explain the repairs needed and performed to your customers. A common complaint heard from service customers is "we don't know what he did for all that money". With "cut-away" inserts into each section of the manual, your technician can show a customer what was done, where it was done, and explain better why it was needed.

 equipment cut-away sample: click here

Tear Off Sheets of the equipment are pictures that can be attached to a service ticket to help your customer explain the repair to others, or better understand what you did.

A picture is worth a thousand words and leaving this two sided sheet with repairs circled and notes written on the tear off builds value with a picture. This is especially important when a customer has to explain the repair to a spouse or another decision maker who was not home at the time of the repair.

 tear off sheet sample: click here